Ministry of Health

LET’S, in partnership with Resilience Planning and Lisa Moffatt, successfully applied to support a Ministry of Health initiative to improve how the health system responds to patient harm through the Patient Care Quality Program.

The Ministry reached out to organizations that represent communities inequitably impacted by the health system, including existing processes for responding to harm, and invited them to facilitate engagement sessions with their service populations. Participant feedback from these sessions will shape quality assurance policy and practice changes aimed at better reflecting the needs of patients and communities.

LET’S’ role is to design and facilitate an engagement that centers disabled, Mad, neurodivergent, and other equity-denied patients’ experiences of harm, complaint processes, and accountability structures in healthcare. We will be focusing on accessibility of current mechanisms, barriers to reporting, fear of retaliation, and what repair and systemic change could look like when patients are truly believed and prioritized. This work recognizes that the people most impacted by patient harm hold expertise that is essential to building safer, more just health systems.

By participating in this project, LET’S is helping ensure that provincial policy conversations about “quality” are grounded in lived experience rather than solely institutional perspectives. It is an opportunity to bring disability justice principles into health system change and to advocate for processes that do not simply respond to harm, but actively work to prevent it.