Understand how people experience your space—and turn that understanding into practical action.

Accessibility is about more than whether someone can enter a building. It is also about how people move through a space, find their way, access information, interact with others, and feel while they are there.

LET’S’ Accessibility Tours help organizations understand their environments through disabled and neurodivergent perspectives. We guide staff, volunteers, board members, and other team members through their own spaces, creating opportunities to notice barriers, ask questions, and explore solutions together.

Our tours are collaborative and conversational. Rather than simply pointing out what needs to change, we help your team understand how different people experience your space—and why a feature or practice that works for one person may create a barrier for another.

Together, we explore questions such as:

• How do people enter, move through, and find their way around your space?
• What might make someone feel welcome, overwhelmed, uncertain, or excluded?
• How do signage, lighting, sound, seating, and staff interactions shape people’s experiences?
• How can you learn from the people who use your space without making assumptions about their needs?
• What changes are possible now, and what will require more time, resources, or planning?

Tours create space for shared learning, reflection, and practical problem-solving, helping your team build understanding and take an active role in improving access.

LET’S helps your team turn what you learn into clear, achievable next steps. Together, we identify short-term improvements and longer-term goals that reflect your organization’s resources, responsibilities, and the needs of the people using your space.

This might mean changing how information is shared, adjusting the layout of a room, improving wayfinding, introducing sensory resources, or planning larger accessibility improvements. The aim is to make access part of everyday decisions—not something considered only during a renovation or in response to a complaint.

An Accessibility Tour can be the beginning of an ongoing conversation. LET’S has also supported clients in seeking funding for accessibility improvements, provided Disability Awareness training, and advocated alongside organizations for positive change.

Our approach brings together lived expertise, practical knowledge, and collaborative learning to help your organization build more accessible environments—and the understanding to keep improving them.